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Store Policy

Customer Care

At ZELPAW, we are committed to providing our customers with the highest quality products and service.

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  • Contact Us: If you have any questions, concerns, or feedback regarding your order or our products, please reach out to our Customer Care team at supportzelpaw@gmail.com or via our contact form. We aim to respond to all enquiries within [e.g., 24–48 hours], Monday to Friday (excluding UK bank holidays).

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  • Complaints: We take all feedback seriously. If you are not entirely satisfied with your purchase or experience, please contact us directly so we can resolve the matter as quickly as possible.

Privacy & Safety

our privacy and the security of your personal data are incredibly important to us. We comply fully with the UK GDPR (General Data Protection Regulation) and the Data Protection Act 2018.

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  • Data Collection: We only collect personal information necessary to process your orders, manage your account, and provide a personalised shopping experience (such as your name, delivery address, email, and phone number).

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  • Payment Security: All transactions are processed through secure, encrypted payment gateways (such as [e.g., Stripe / PayPal / Shopify Payments]). We do not store or have access to your full credit or debit card details.

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  • Marketing Communication: We will only send you marketing emails if you have explicitly opted in to receive them. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of our emails.

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  • Cookies: Our website uses cookies to improve functionality and monitor site performance. You can manage your cookie preferences through your browser settings at any time.

Wholesale Inquiries

We love partnering with retailers, independent boutiques, and stockists who share our passion for quality.

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  • How to Apply: If you are interested in stocking our products, please contact our wholesale team at supportzelpaw@gmail.com with the subject line "Wholesale Inquiry - ZELPAW".

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  • Please Include:

    • Your business name and registered address (including UK VAT number if applicable).

    • A brief description of your store or online shop.

    • The specific products or collections you are interested in.

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  • Terms: Minimum Order Quantities (MOQs) and lead times apply. Once your application is reviewed and approved, we will provide you with our wholesale catalogue and terms of trade.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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